This FAQ is designed to help managers understand and resolve common Learn access, training assignment and compliance issues. It brings together guidance on accessing Learn, device requirements, viewing team completion status, indirect reporting, and how changes in employment status (such as terminations, leave of absence or casual staff with no shifts) can impact training assignments.
Many of these issues are linked to Salvos Workday data, which is the source of truth for user data in Learn. In such cases, this article explains what managers can check and what actions may be required in Workday to resolve the issue.
Using this FAQ should help you quickly identify the cause of an issue and take the appropriate steps before raising a support request.
| Scenario | Explanation | Manager action | Link |
| Checking your team’s training completion status | Managers can view mandatory training status for their direct reports in Learn. | Use Manager Reporting to confirm whether training is overdue, upcoming, or already completed. | Manager Reporting – Viewing your team’s mandatory training |
| Indirect reports appearing as non‑compliant | Managers can view mandatory training status for their indirect reports in Learn. | Use Manager Reporting to confirm whether training is overdue, upcoming, or already completed. | Learn Compliance Reporting for Indirect Reports |
| Staff on Leave | Employees on approved leave may appear as overdue in Learn. |
Confirm the employee is on a Leave of Absence in Workday. Ensure leave dates are correctly recorded so Learn reflects the correct status. |
Learn Data Issues Requiring Workday Actions |
| Employee has terminated | Former employees may continue to appear in Learn reports if termination data has not flowed through correctly. | Check that the termination has been processed correctly and approved in Workday. | Learn Data Issues Requiring Workday Actions |
| Casual employee with no current shifts | Casual employees who are not currently working may still appear as non‑compliant. |
Confirm whether the worker has upcoming shifts. If they are inactive, ensure their status is correct in Workday. |
Learn Data Issues Requiring Workday Actions |
| Device or computer access issues | Some team members may not have regular access to a computer or an approved device during work hours. |
Confirm whether the team member has reasonable access to a TSA device to complete mandatory training. Where access is limited, ensure time and access are provisioned during work hours (e.g. shared computer, on-site device, alternate arrangements). If access cannot be provided, escalate through normal business channels for support. |
Device or computer access issues |
| Team member is unable to access Learn | If a team member reports they cannot log in to Learn, this is usually an access or account issue. |
Ask the team member to follow the steps outlined in this article. If the issue persists after troubleshooting, the team member should log a Learn Help Desk request. |
Unable to access Learn |